Hi, unfortunately we're unable to assist with your issue over forum posts as this is not a support forum. So yes, you need to open a support case properly to get guarantee you get a timely assistance on this issue.
If you're not seeing the paid product option in the product drop down list, then either the Support contract on your license has expired and needs to be renewed first, or you're using incorrect Veeam account (not the one connected with your license). Please check the Support Expiration date in the license file. If this looks correct, use the email address in the license file to logon to the Veeam website. From there you will be able to add your own email address to Case Administrators and use your own Veeam account to manage support cases in future.
Thanks
If you're not seeing the paid product option in the product drop down list, then either the Support contract on your license has expired and needs to be renewed first, or you're using incorrect Veeam account (not the one connected with your license). Please check the Support Expiration date in the license file. If this looks correct, use the email address in the license file to logon to the Veeam website. From there you will be able to add your own email address to Case Administrators and use your own Veeam account to manage support cases in future.
Thanks
Statistics: Posted by Gostev — Apr 18, 2024 1:59 pm